SHIPPING, RETURNS & FAQ


When shopping online we all have questions once in a while. Below we have compiled the most frequently asked questions. If you don’t find your answer please contact us  

SHIPPING


We send all orders with PostNord - Varubrev economy. The price is based on the weight of your items and you will see the cost after you enter your shipping details. But don't worry, you do not need to buy anything before you click the "purchase button". Varubrev takes 3-5 business days to arrive.


If you are ordering from another country, outside Sweden, please choose the option called Spårbart brev utrikes, at the checkout. This way you will be able to track your package until it arrives at your location. The delivery time is between 7-14 days, depending on your country.


Do not hesitate to contact us at hej@bag-all.com if you have any questions or concerns.

RETurNS


Bag-all will accept returns of any unused items for any reason within 30 days of the purchase, no questions asked. However, products that have been personalized with a monogram can not be returned.There is no reimbursement for the shipping nor for the return shipping. Please return your items together with order number to: 


Roslagsgatan 21 11355 Stockholm 


When the items have been received at our store, we will refund the card you used to make the purchase. 


 In the case of a defected item, please send a picture of your defected items and include your order number to: hej@bag-all.com. 

FREQUENTLY ASKED QUESTIONS

CARE INSTRUCTIONS


Bag-all's gift bags, tote bags, organizing and travel bags should be hand washed or machine wash on cold. My cases collection and World traveler totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains. 


All bags should air dry flat and be ironed on low heat on the opposite side of the print. Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.

CUSTOMIZE BAGS


We can help you make bags in various sizes, colors and designs. For more information about how to order customized bags, click “About” and then “Custom”. The minimum for custom printed bags are 300 pieces.


If you want to personalize just a few bags we offer monogramming, ribbon changes and other add-on items. Read more under the tab “Shop - Monogram/Personalize”. There is no minimum for personalizing bags with monogram.

monogram


We do not only offer monograms at our own products. You can bring your own items to our store at Roslagsgatan 21 i Stockholm and get all textile products personalized.


We monogram clothes, sheets, towels, backpacks or other textile items. You choose the font, the color and the placement of the monogram. Read more at: monogramma.se 

WHEN DO YOU SHIP? 


We pack and ship orders 5 days a week. Your order will most likely be prepared12-24h from the moment the order is placed. Once it is ready to leave our warehouse, you will receive a confirmation email with your tracking number. 


If you have not received your tracking information and it has been over 2 business day, please contact us at +46 73 075 55 00 or email hej@bag-all.com 

WHAT ARE MY PAYMENT OPTIONS?


We accept PayPal, Visa, MasterCard, Discover and American Express.

HOW DO I ORDER A GIFT FOR SOMEONE ELSE ?


When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information. If you also want to include a handwritten note, email us at hej@bag-all.com with what you want the note to say and reference to your order number.

CAN I CHANGE MY ORDER?


Since we ship your order within 12-24 hours please e-mail us at hej@bag-all.com as quickly as possible if you need to change your order. We will always do our best to make sure you’ll get what you need.

WORK AT BAG-ALL


If you would like to work at Bag-all please send along your resume and a personal letter to info@bag-all.com.We are always looking for new talent to grow together with us.

CUSTOM & TAXES


When ordering from a country outside the EU, local customs and taxes may occur. These needs to be paid by the customer. Please check with your customs before ordering to get information on local fees.

Thank you for shopping at Bag-all!